WordPress CARE SERVICE

Similar to vehicle road side assistance, when you give us a call during the time you are having issues, if it is an urgent issue and can not wait we will drop some of our tasks to provide an immediate assistance. We will do our best to provide you the immediate assistance at the time you need our help. After making your website stable, we will then provide the next course of action. After the engagement and your happy to sign up, we will deduct the costs incurred and deemed it to be part of the plan that you selected.

Our aim is to be with you for as long as you want us to be with you. If you feel that after a certain period of month our services are no longer required or you have some change in your business, it is ok for us to pause or end the engagement with a one month notice period. 

Having used your monthly allocation is kinda good as you are making progress to your site. Should this be the case we are happy to quote you a one off work or just base it on a discounted per hour rate based on your plan.

Absolutely! EcomPilot's team is built to support E-Commerce platforms specially wordpress woocommerce system. Aside from Woocommerce we also handle other popular E-commerce platforms such as shopify. Regardless of which platform you use, we can definitely look into how we can help you.

Our team of hand picked website experts are situated globally and are all internal. Most of our team members are from Gold Coast Australia and some are from Philippines and Singapore. 

Excellent! Were excited to work with you. To get started, simply subscribe to one of our plans and one of our project managers will get in touch with you for onboarding.

Our Service Level agreement will depend on the plan that you will be subscribing to however if your website is down or inaccessible this will always be the highest priority and we will work on it as soon as we received an issue ticket. Our commitment is that one of our staff will work with you as soon as we detected an issue with your site.

Having a website care plan is like having an insurance. It is like making sure that if there is anything wrong with your website you can continue with your business as soon as possible. 

Basic Package:

This is best suited for small websites with upto 50 products and does not require much work every month.

Standard package:

This is best suited for small to medium business with upto 200 products and has a regular updates going on.

Pro Package:

This is best suited for medium businesses with upto 500 products and has a regular updates going on.

Why do I want to go for either Standard or Pro Package? These packages are designed to support your business. We are like part of your team that is available upon your need or request. You will be assigned a person that you get to speak with all the time and be able to help you with whatever possible issues you may be having with your website. We provide you that extra care you need in order for your website to operate as efficient as possible.