Ecompilot Refund Policy
Effective Date: January 2024
At Ecompilot, we strive to provide exceptional digital marketing services, including website development and IT support. We value our customers and believe in maintaining transparency and fairness in our transactions. This Refund Policy outlines the terms under which refunds may be requested and processed.
1. Eligibility for Refunds
Refunds may be requested under the following circumstances:
- Service Not Delivered: If the agreed-upon services were not delivered within the specified timeline.
- Unsatisfactory Quality: If the delivered service does not meet the standards outlined in the service agreement.
- Technical Issues: If critical technical issues arise that we are unable to resolve within a reasonable timeframe.
2. Non-Refundable Services
Certain services are non-refundable, including:
- Custom Design Work: Once design concepts are approved by the customer, no refunds will be issued.
- Subscription Fees: Monthly or annual fees for ongoing services are non-refundable after the service period has commenced.
- Additional Services: Services that are added beyond the original agreement and have been executed.
3. Refund Request Process
To request a refund, please follow these steps:
- Submit a Written Request: Send an email to [insert email address] detailing your refund request within 14 days of the service delivery.
- Provide Documentation: Include any supporting documentation, such as contracts, emails, or screenshots that substantiate your claim.
- Response Time: Ecompilot will respond to your refund request within 5 business days.
4. Evaluation of Requests
Upon receiving your request, we will evaluate it based on the following criteria:
- Compliance with our eligibility requirements.
- Quality of the service provided.
- Any communication or documentation relevant to the service agreement.
5. Refund Processing
If a refund is approved, it will be processed within 14 days through the original payment method used. If a refund cannot be approved, we will provide a detailed explanation of the decision.
6. Customer Support
If you have any questions or require further clarification regarding this policy, please contact our customer support team at [insert contact information]. We are here to assist you!
7. Policy Modifications
Ecompilot reserves the right to modify this Refund Policy at any time. Changes will be communicated to customers via email and will take effect upon posting on our website.
Thank you for choosing Ecompilot. We look forward to serving you!
